Returns & Refund Policy

Due to hygiene, health, and safety considerations, we generally do not accept returns of products that have been opened, used, or tampered with.

Eligible Cases

A replacement or refund request may be considered in the following situations:

  • Product received in damaged condition
  • Product received in leaking or defective condition
  • Wrong product delivered
  • Product missing from the order

Reporting Period

Customers should report any delivery-related issue within 48 hours of receiving the order. To help us verify the issue, customers may be required to provide:

  • Order number
  • Description of the issue
  • Photographs of the package and product
  • Unboxing photographs or video, where available

Verification

All return, replacement, and refund requests are subject to verification and approval by Tevik Ayurveda.

  • If a request is approved, the applicable refund will generally be initiated within 5 to 7 business days.
  • The actual time taken for the amount to reflect in the customer’s account may depend on the customer’s bank or payment service provider.

Refund Method

Approved refunds will normally be processed through the original payment method used for the purchase, where technically possible.